Help & FAQ
Quick answers to common questions
How do I add a medication?
Tap Medications on the home screen, then tap the add button. Enter the name, dosage, and reminder times (like 8am and 8pm), then save.
Will I be reminded to take my medication?
The app shows your due medications and tracks whether you've taken them. Check your home screen daily. A daily reminder email can be sent if you enable it in your Profile.
How does the daily check-in work?
Tap Check-in each day to confirm you're okay. If you have a caregiver connected, they can see your status. If you need help, use Emergency SOS.
How does Emergency SOS work?
Tap Emergency SOS on the home screen. You can call 911 directly or text your emergency contacts with your location. Add contacts during onboarding or under the Emergency screen. Always call 911 in a true emergency.
How do I share my information with a caregiver?
Go to Settings → Caregiver Access and invite a family member by email. They get a read-only view of your meds, appointments, and check-ins. You can revoke access anytime.
What's free and what's premium?
Medications, appointments, check-ins, the document vault, emergency SOS, vitals, doctor questions, symptom diary, medical ID, to-do and grocery lists, and senior resources are all free. Premium adds the caregiver dashboard, AI assistant, unlimited local searches, auto missed-dose alerts, and list sharing (Family Plan only). See the About page for the full list.
Can I try premium before paying?
Yes! You can start a 7-day free trial — no credit card required. You'll get full access to all premium features for 7 days. After that, you can unlock lifetime access for $19.99 or choose a Family Plan.
How much does premium cost?
A one-time purchase of $19.99 unlocks everything for life for one person. The Family Plan is $4.99/month or $49.99/year and covers up to 6 family members. You can upgrade from the Premium page.
How does the referral program work?
Share your referral link from your Profile page. When someone you refer upgrades to Premium, you earn a free month of Family Plan.
Can I cancel my Family Plan?
Yes — go to the Premium page and tap "Cancel subscription." You keep access through the end of your billing period. The one-time $19.99 purchase is a lifetime license and can't be canceled.
Is my data private?
Yes. Only you can see your records unless you invite a caregiver. Read our Privacy Policy for details.
How do I delete my account?
You can delete individual items anytime in the app. To delete your entire account, contact us through the Contact page.
Still need help?
Reach us through the Contact page and we'll get back to you.